Returns & Refunds

We want you to be totally satisfied with your purchase.  However, if there are any issues with your purchase we would be more than happy to help fix the problem.  You can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected. Returns are accepted within 30-days of purchase date with the original tags in place.  Shipping and handling charges are not refundable.  To request a return, please send email to: info@iPovePouBoutique.com

In the Event of a return, simply contact us and request a Return Merchandise Authorization (RMA) number.  Remember to include your order number and/or merchant SKU item number in your email.  Detailed return instructions are noted on the back of the packing slip, which is enclosed with all shipments.  Item(s) must be returned in new, unused, unworn / unwashed condition with all associated accessories and our round colored security tag securely in tact and un-tampered with.  Returns are voided if our round colored security tag is removed or missing. We offer (2) return options: Return-for-Refund or FREE Return-for-Exchange

Return-For-Refund:
If Returning-For-Refund, credit of purchase price, minus 10% percent restocking fee will be issued back to your original payment method in accordance to our Return/Exchange Policy. Return-for-Refund is contingent on the following terms and conditions:

  1. Returned item(s) must be received at our facility within 30-days of order date
  2. Returns will be voided and no refund will be issued if our round colored security tag is removed or missing.
  3. Returned item(s) must pass Return Inspection:

    • item(s) must be in new, unused, unworn / unwashed condition with all associated accessories
    • item(s) must have manufacturer hang tags attached by our round colored security tags (in tact and un-tampered with)

FREE Return-For-Exchange:
If Returning-For-Exchange, restocking fee is waived and a pre-paid return shipping label will be provided for the returned item(s).  Simply place a new exchange/replacement order for any item(s) from OUR STORE and contact us with your new order number to get your pre-paid return label. Once returned item(s) is received, refund will be issued back to your original payment method and is contingent on the following terms and conditions:

  1. Returned item(s) must be received at our facility within 30-days of order date
  2. Returns are voided and no refund will be issued if our round colored security tag is removed or missing.
  3. Free Return-For-Exchange is valid for orders within the Continental United States only (48-contiguous United States)
  4. Returned item(s) must pass Return Inspection:

    • item(s) must be in new, unused, unworn / unwashed condition with all associated accessories
    • item(s) must have manufacturer hang tags attached by our round colored security tags (in tact and un-tampered with)

Original shipping/handling fee is non-refundable for all returns unless return is a result of error on our part. All sales are final on Event & Occasion Wear which includes: Birthday, First Communion including veils & gloves, Americana or Patriotic, Halloween, Thanksgiving,  and Christmas.  Size exchange may be permitted for in-stock items only (if available). All sales are final after 30-days of delivery.

As all our items are fully inspected and specially tagged with our round colored security tag, if a return is required due to damaged/manufacturer defect, iPovePou Boutique reserves the right to ship replacement item of equal/comparable value, issue store credit or deny return. We are not responsible for damaged, lost or misdirected mail.  As a result, we recommend that all returns be properly packaged and shipped using a shipping service that provides tracking and delivery confirmation and/or signature to ensure delivery.