What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason.
How long do I have to make a return?
All items must be returned according to the instructions below within 30 days.
What are my refund options?
Purchases that are returned according to this policy will receive:
- A full refund
- A partial refund
- Store credit or gift card
- A replacement product
- An exchange
When will I receive my refund?
Returns will be processed within 1-2 weeks of the date we receive your returned item.
Return Shipping Instructions
We’re happy to offer pre-paid return labels for quick, convenient return service.
The cost of return shipping will be deducted from your refund.
We want you to be totally satisfied with your purchase. You can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected. Returns are accepted within 30-days of purchase date. To request a return, please send email to: returns@iPovePouBoutique.com and include your order number, SKU number and quantity.
All returns are contingent on the following terms/conditions:
- Iitem(s) must be received at our facility within 30-days of order date
- Item(s) must be returned in new, unused, unworn, unwashed condition with all associated accessories
- Item(s) must have manufacturer hang tags attached by our colored security fastener
- Returns are voided and no refund will be issued if our colored security fastener is removed or missing (NO EXCEPTIONS)
- Free Return-For-Exchange is valid for orders within the Continental U.S only
- Original shipping/handling fee is non-refundable unless return is a result of our error
If Returning-For-Refund, credit of purchase price, minus 10% percent restocking fee will be issued back to your original payment method.
If Returning-For-Exchange, restocking fee is waived and a pre-paid shipping label will be provided. Simply place a new exchange/replacement order for any item(s) from OUR STORE and contact us with your new order number to get your pre-paid return label.
All sales are final on Event & Occasion Wear which includes: Birthday, First Communion including veils & gloves, Americana or Patriotic, Halloween, Thanksgiving, and Christmas. Size exchange may be permitted for in-stock items only (if available). All sales are final after 30-days of delivery.
As all our items are fully inspected and specially tagged with custom fasteners. If a return is required due to damaged/manufacturer defect, iPovePou Boutique reserves the right to ship replacement item of equal/comparable value, issue store credit or deny return.